ZealPlane Refund & Cancellation Policy
Effective Date: January 1, 2026 | Last Updated: 10/28/2026
At ZealPlane (accessible at https://www.zealplane.com/), we believe in transparent, reader-friendly digital interactions. Our platform is dedicated to independent comic publishing, creator empowerment, and open-access storytelling. This Refund and Cancellation Policy outlines the rules governing digital content access, optional creator micro-patronage, and payment resolution.
1. 100% Free Core Platform & Voluntary Micro-Tipping
ZealPlane is a 100% free digital reading platform for indie comics, manga analysis, and creator tools. We do not charge subscriptions, paywalls, or digital reading fees. Any monetary contributions made via our platform are strictly voluntary patron micro-tips (₹1/₹10) to support indie artists and creators. If you experience an accidental duplicate tip or payment error, please contact teamzealplane@gmail.com within 7 days for an immediate refund.
2. Voluntary Creator Micro-Patronage & Tips
Readers may choose to voluntarily tip independent creators starting at ₹1. Because micro-tips are voluntary contributions credited to verified creators to fund ongoing comic production, tips are generally non-refundable once successfully processed by payment gateways.
3. Erroneous, Duplicate, or Technical Billing Errors
We are committed to resolving accidental or erroneous transactions fairly:
- Duplicate Charges: If technical lag or gateway error causes you to be billed multiple times for a single voluntary tip, we will refund the duplicate amount in full.
- Unauthorized Transactions: If your account or payment instrument was used fraudulently or without authorization, notify us immediately upon discovering the charge.
- Reporting Window: Refund claims for duplicate or erroneous transactions should be reported within 7 days of the transaction timestamp to teamzealplane@gmail.com.
4. Refund Processing Timelines
Once your refund request is verified and approved by our billing desk, refunds are initiated immediately. Depending on your bank, card issuer, or UPI payment gateway, funds typically reflect in your original payment method within 5 to 7 business days.
5. Cancellation of Creator Accounts
Independent creators may delete or unpublish their comic series, chapters, or creator profiles at any time through their Creator Studio dashboard or by emailing our support desk. Upon cancellation, unearned balance payouts are settled in accordance with our creator publishing terms.
6. Support & Dispute Contact
For any refund inquiries, transaction queries, or billing assistance, please reach out directly to our dedicated support desk:
Email: teamzealplane@gmail.com
Please include your Transaction ID, date, registered email, and a brief description of the issue. Our support team responds within 24 to 48 business hours.